Troubleshooting
Fixes for the most common recording, audio, and permission issues.
Most issues come down to a macOS permission or an audio-routing setting. Here are the quick fixes.
The recording has no sound
Eavesy captures the audio your Mac is playing, so:
- Check System Settings → Privacy & Security → Screen & System Audio Recording and make sure Eavesy is allowed.
- Confirm your call’s audio is routed to the output device you can hear from — if it’s going to a muted or different device, it won’t be captured.
- Make a short test recording, stop it, and inspect the processed transcript and audio before starting an important session.
My voice isn’t captured
Allow Microphone access in System Settings → Privacy & Security → Microphone, then start a fresh recording.
macOS only applies a newly granted permission to new recordings. If you granted access mid-session, stop and start again.
The app won’t open on first launch
Because Eavesy is distributed outside the App Store, Gatekeeper may block the first launch. Open System Settings → Privacy & Security, scroll to the bottom, and click Open Anyway. See Installing the Mac app.
Processing is slow or the transcript is empty
- Check your internet connection — segments and completed browser captures need to upload before transcription can run.
- Long Mac recordings appear in processed batches rather than as sub-second captions.
- Very quiet input can produce an empty transcript; move closer to the mic or raise the other side’s volume, then make a short test recording.
My browser recording didn’t finish uploading
Keep the tab open and choose Try again once you’re back online; the upload resumes where it stopped. You can also Download the recording so you always have a copy. If the tab closed, the parts that already uploaded still become a transcript within the hour.
Still stuck?
Email support@eavesy.com — include your macOS version and what you were recording, and we’ll help.